Insurance Marketplace and Claims Disclosures

Who provides the insurance

Verdure helps customers discover, apply for, pay for, and manage access to products provided by partner insurers. Verdure is a technology and distribution partner. It is not the insurer or underwriter. The insurer’s name, approved product terms, and applicable policy wording should appear on each product and before payment. Verdure’s exact authorised capacity and any licence or registration details must be inserted after confirmation: [approved disclosure].

Before you pay

Check the insurer, insured person or property, cover, exclusions, limits, period, premium, fees, start-date conditions, and quote expiry for each cart item. A cart may contain products from different insurers. Some items require a further eligibility or underwriting decision. If an item is pending review or its quote expires, it cannot be included in a payable total until it is ready and you review the updated terms.

After payment

You may receive one payment receipt for a cart, but each product has a separate insurer decision and policy. A paid item can be awaiting insurer confirmation. Insurance cover is confirmed only by the insurer’s policy or other valid insurer confirmation with its effective date. If one item is declined or delayed, it does not automatically cancel another item that has been validly issued. Verdure will show each item’s status and explain the agreed refund or resolution for an unsuccessful paid item.

Policy documents and claims

The insurer provides the policy document, or Verdure may deliver an insurer-approved document under a formal arrangement. Check the document and report an error promptly. A claim submitted to Verdure is first registered with Verdure, then routed to the insurer. The insurer may require additional evidence and makes the claim decision under its policy. If you need to complain about an insurer’s decision, use the insurer’s complaint route shown with your policy and the appropriate regulator route where available.

Product-specific disclosure

This page does not replace the exact policy wording or product-specific sale disclosures. Each checkout must show the correct insurer, price, terms, warnings, cancellation/refund information, and contact route before the customer confirms payment.