Privacy Choices and Data Rights
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Effective date: [confirm before publication]
What you can ask us to do
Depending on the applicable law and why we hold your information, you can ask for access to your personal data, correction of inaccurate data, deletion, restriction, portability, or an explanation of processing; object to certain processing; withdraw consent where consent is the basis; and raise a concern about relevant automated decisions. You can opt out of optional marketing without affecting a policy or service message. You can change optional cookie choices through [cookie settings link].
How to make a request
Contact [privacy email] or use [privacy request form link]. Tell us the right you wish to exercise, the account or transaction involved, and the email or phone number you used. Do not send a full ID document or sensitive claim evidence in an ordinary email unless we provide a secure method. We may ask for reasonable information to verify your identity or authority before acting, especially if you request policy or claim records.
What happens next
We will acknowledge the request, explain any verification needed, and respond within the time required by applicable law. If we cannot fulfil part of a request because an insurer controls the record, a legal retention duty applies, or an exception is relevant, we will explain the next route where we can. We may direct an insurer-specific request to the named insurer and help you identify its privacy contact.
Complaints
If you are unhappy with our response, contact [privacy email] so we can review it. You may also complain to the Nigeria Data Protection Commission through its official channels. For an insurance-policy or claim dispute, contact the insurer through the details supplied with your product or policy and use the applicable insurance complaint channel.
Form fields for the website page
Request type: [access / correction / deletion / restriction / objection / portability / consent withdrawal / other]. Name. Contact email or phone. Relevant order or policy reference (optional). Description of request. Preferred response channel. Consent to use the submitted information to process this request. The form must use a secure submission channel and show an acknowledgement reference.